We are a Hunter Douglas Authorized Service Center (ASC) for the greater Austin area. If you have a Hunter Douglas window treatment that is in need of service, then you have come to the right place! If you do not have a Hunter Douglas product, then we may be able to help you depending on the brand, but for the most part, we just service Hunter Douglas products. In an effort to give the best possible customer service experience, we ask that you first go through basic troubleshooting techniques detailed in your operation manual. Often times, the issue is a simple fix. If your window treatment is still in need of service after trying these techniques, here are the next steps you should follow:

Details of the Blind Repair

Submit a contact repair form or give us a call at (512) 360-0564 with the details — including what kind of window treatment you have and what the issue is. Also, we will ask for a picture or video of the issue that you are having. Remember the saying “a picture is worth one thousand words?” This statement couldn’t be truer for our team — especially when talking about service needs for window treatments!

Our Place or Yours?

If the shade/blind that is in need of repair is accessible and you are able to uninstall it, we highly recommend bringing it to us for the most efficient and effective service. Again, the instructions to uninstall the shade can be found in your operation manual. Once we receive the shade, we will order any necessary parts if we don’t have them in stock and will repair your shade just as soon as we can! Our goal is to get your shade back up and running and doing its job of blocking the heat, UV rays, and providing privacy! In the case that you’re unable to remove the window treatment, we’re happy to come to you!

Timeline

The repair/service timeline is completely dependent on the age and type of product that you have. If the product is still in production and we have the necessary parts on hand, we can typically have your product repaired within a week. We stock many replacement parts in house, but it’s almost impossible to have every single part on hand at all times — so we may have to order a part. This typically adds on a week or so to the repair process.

In the case that your window treatment has met the end of its lifespan or is beyond repair, we have a wealth of options to choose from. Our team is happy to outfit your home with the same style or dream up a new direction. To browse our options, visit our product page.

Troubleshooting

Again, often times, the repair needed is very small and can be carried out by the homeowner. If the simple troubleshooting techniques detailed in your operation manual doesn’t address your issue, then check out our repair blog! Here you can find frequently asked blind repair questions!

At Austintatious Blinds and Shutters, we provide local service, expert design, and trustworthy repairs! Our team is happy to help with any of your window treatment needs.